Returns and Complaints Policy – General Statement
Any complaints of erroneous dispatch and/or apparent damage shall be made in writing within fourteen days after receipt of the goods by the Purchaser. If return of the goods is agreed upon they shall be forwarded in accordance with our instructions and preceded by an advice note, giving the reason for return and the date and number of Fluke’s invoice; all goods returned must be consigned insurance and carriage prepaid and packed in their original packing.
What if I don’t want the goods when they arrive?
Only Comark sales through the online Web Store (this website) are subject to the Consumer Contracts Regulations which provides you with the right to cancel an online order up to fourteen working days from the day after you receive your goods. We further request that you return the goods for refund within 14 days thereafter. If the goods were ordered by any other means than please contact Comark for advice.
If the return is accepted then the goods must be returned in their original packaging undamaged and unused.
To return an item please complete the Return Goods Form.
How long will the refund take?
If agreed, Fluke with undertake to refund you in a timely fashion in line with our Terms and Conditions.
What is the best way of organizing the return?
To return an item click here to complete the Return Goods Form
Who pays for the return costs?
The customer is liable for any return costs. Comark recommends that the package is shipped insured and traceable.
What if the goods are faulty or have been incorrectly described?
To return an item for repair or replacement (terms and conditions apply) or incorrectly described please refer to our Product Returns page.
What is your returns policy for Specials and bespoke orders?
Comark special and bespoke orders are not normally returnable apart from for warranty or not as described. Please refer to our Product Returns page.