Returns Policy

Returns and Complaints Policy – General Statement

Any complaints of erroneous dispatch and/or apparent damage shall be made in writing within fourteen days after receipt of the goods by the Purchaser. If return of the goods is agreed upon they shall be forwarded in accordance with our instructions and preceded by an advice note, giving the reason for return and the date and number of Fluke’s invoice; all goods returned must be consigned insurance and carriage prepaid and packed in their original packing.


What if I don’t want the goods when they arrive?

If you have ordered and received an item from a Re-seller or Distributor that you decide you no longer want then please contact the specific Re-seller regards their policies in respect of returning items.


What is the best way of organizing the return?

Please contact the Re-seller who will advise on the best way to return the item to them.


Who pays for the return costs?

In most cases the return costs are chargeable to the customer. However please contact the Re-seller who will be able to advise you.


What if the goods are faulty or have been incorrectly described?

Please contact the Re-seller who will advise on the best way to return the item to them.


What is your returns policy for Specials and bespoke orders?

Comark special and bespoke orders are not normally returnable apart from for warranty or not as described. Please contact the Re-seller who will be able to advise.