My Device is showing unrealistic temperature readings

If you have set up your Device correctly, inserted a Sub-Miniature Connector Probe into your Device and taken a temperature reading, only to discover that the temperature recorded is vastly different to that which was expected, then it may be that the Probe Connector was in fact inserted incorrectly.

The Sub-Miniature Connector on all Comark Probes has two prongs, one slightly larger than the other. These prongs are also marked as positive (+) and negative (-) on the cable head itself, as shown below.


The prongs correspond to two similarly shaped slots on the Device, one slightly larger than the other.

In some cases, it may be possible to force the prongs of the Sub-Miniature Cable Connector in the wrong way around. If this is done then the symptoms would be as described above, recorded temperatures that are vastly different to those which were expected.


To resolve such an issue, simply unplug the Sub-Miniature Cable Connector, check the prong orientation and then re-insert.

  • Small Slot = Positive
  • Large Slot = Negative