If your database is incomplete e.g. showing Node ID Numbers instead of the real data then something has gone wrong with your system.
Have you downloaded the Auditor to another PC by mistake? Note that the Auditor can only be downloaded to the same PC which programmed it.
If not please connect the Auditor to the software, perform a complete communication cycle, waiting for the Auditor to confirm that the Auditor is ready to go. Then remove from the PC and confirm that the program on the Auditor is correct. If not please refer to our other Knowledgebase Articles.
If the program appears to be OK, then take some dummy readings with the Auditor and then download the Auditor confirming all is well.
Make a note of this occurrence and if it happens again return the unit for repair.