My Gateway cannot find a newly added Transmitter

If you have recently added a new Transmitter to your Gateway and the Transmitter in question remains stuck in the ‘Searching for the following Transmitters’ section (as shown below), then you should follow the advice, as outlined below.


Firstly, confirm that you have ‘activated’ the Transmitter in question and that it is ‘awake’.

Secondly, confirm that you are in range of the Gateway device and, if necessary, move the Transmitter closer to the Gateway.

We would also advise that you double-check that the Transmitter Serial Number was entered correctly.

The last thing to check would be the Transmitter itself, to see if an ‘Error’ or ‘Fault’ message is displayed. For a full list of ‘Error’ and ‘Fault’ messages, see the following articles: