RF500A QSG – Gateway List View for Comark RF500A Issue M9

Gateway List View

In the figure below, an example of a Gateway well populated with Transmitters is shown with the main areas of information highlighted as yellow balloons.


Figure 1 – Gateway List View

Each area of significance will be explained individually, below.


These area will be populated with click-able ICONS and provides a brief summary of alarms and faults (via Hover Text). The user can see at a glance when the Gateway or Transmitters require attention. Each possible warning ICON is explained below. Clicking on the ICONS will take the user to the appropriate screen to deal with the alarm or fault.


The Tab Bar contains TABS which direct the user onward to other pages, see List View TAB Bar below for more information.

Summary Table

This area shows every Transmitter active on the Gateway (as per My Filter selection) in a single table which should be totally visible without scrolling. Coloured blocks indicate various states as in the key above the grid.

Transmitter Status

This area shows for each Transmitter, the Transmitter serial number, the Task Description, the date and time of the last received record, and commands waiting to be sent to the Transmitter and any detected faults for the Transmitter. It will also replicate the coloured blocks in the grid at the top of the page.

Daily Readings Summary

This area shows for each Transmitter, the enabled channels with Channel Name. The last received record for the current Daily Interval.

Daily Graph Summary

This area shows for each Transmitter, a small graph for all enabled channels over the current Daily Interval.

Warning ICONS

Each possible warning that may be displayed in the Warnings Area is explained here. Some warnings give a count of the number of Transmitters to which the warning applies, via Hover Text. A number of the ICONS are also click-able which will take you direct to the relevant page for more information.


No Signal

The Gateway has not received any signal from a transmitter for a long time – Usually 1 Hour or 5 times the transmitter’s radio rate whichever is the longest.

Un-ack Alarm
One or more transmitters have Unacknowledged Alarms – This is a link to the Active Alarm List page.

In Alarm
One or more transmitters have On-Going Alarms – This is a link to the Active Alarm List page.



One or more transmitters have Snoozed Alarms – This is a link to the Active Alarm List page.


Low Battery

One or more transmitters have Low Battery – This is a link to the Transmitter Management List page.


Dead Battery

One or more transmitters have Dead Battery – This is a link to the Transmitter Management List page.


Sensor Fault

One or more transmitters have Faults – This is a link to the Transmitter Management List page.


Backup Fault

The Gateway has not received a response from the RF500 Backup Server within the time period specified in the Data Backup page.

E-mail Fault

The Gateway has failed to send an email successfully for at least 1-hour; Click the Administration button then the Setup Email button then the Comark button to view the error report.


Hardware Error

A Gateway fault has occurred, the Hardware Page will provide further information to aid Comark Technical Support in the diagnosis.


Converting Images

Uploaded images are being prepared for viewing. Images are not available for viewing during this time.


Creating Backup

The Gateway is preparing a manual backup archive for later download – See the Data Backup page


Manual Backup Error

The manual backup request has failed. Please contact Comark Technical Support for help.


Manual Backup Ready

A new backup archive is ready for download – See the Data Backup page.

List View Tab Bar

RAG View TabClick here to navigate to the RAG View
List View TabThis TAB
Detail View TabClick here to navigate to the Detail View Tab which shows data for a single Transmitter.
Multi-Graph View TabClick here for the Multi-Graph Tab which allows data from multiple transmitters over multiple Tasks and Periods to be graphed together in one place.
Alarm View View TabClick here for the Alarm View Tab is where all the transmitters with current and Unacknowledged Alarms will be displayed.
Audit Trail View View TabClick here to navigate to the Audit Trail for the Gateway.
Transmitter Management View TabClick here to navigate to the transmitter management view Tab shows the details for all Transmitters, e.g. battery status, firmware version etc.

List View Automatic Refresh and Daily Interval

The List View Page shows summaries for transmitter data over a Daily Interval. This is done because of the nature by which Transmitter readings are stored, that is in separate daily files for each Transmitter. The effect of this 24-Hour cycle is that at midnight (00:00) the Daily Readings Summary and Daily Graph are both reset. The Daily Readings Summary shows no accumulated data and the Daily Graph shows a blank graph. As data is Transmitters to the Gateway the Daily Readings Summary is updated and fresh information is then available for download, graphs however are redrawn every minute but only if new data exists. The traces will extend from left to right during the day as fresh data is available and fills the area at 23:59 just before resetting again at 00:00.

The Home Page, by default, will automatically refresh itself at one minute intervals so that updated summaries and redrawn graphs are always displayed.

Summary Table

A Summary Table at the top of the List View shows the eight most important selected status criteria for each Transmitter. Each criterion is denoted by a coloured block shown in a legend at the top of the table as in the figure below. The eight statuses are described below.


Figure 2 – Summary Table

Each Transmitter is identified by its current Task Description so for example in the Figure above, the Transmitter with the Task Description Conference Room has an Unacknowledged Alarm. The absences of any coloured blocks indicates either that the Transmitter has no issues or that it is in a state which cannot be shown in the Summary Table. All Transmitter states are shown similarly in the Transmitter Status section of this the Gateway Listed View.

The Summary Table has Hover Text enabled, therefore when placing the mouse pointed over the summary legend a pop-up text box will appear after a short delay which provides extra information about that Transmitter, see List View Hover Text for more details.

The Legend is also a link; Clicking on the legend for a Transmitter will cause the lower section of the Home Page to jump to show the Daily Readings Summary and Daily Graph Summary for the selected Transmitter.

Summary Table Status and Colour Code




If all is well with a transmitter all fields will be blank

No Signal

The Gateway has not received any signal from a transmitter for a long time. Usually 1 hour or 5 times the radio rate whichever is longest.

In Alarm

The transmitter is currently in an Active Alarm State.

Un-Ack Alarm

The transmitter has raised an alarm Event which has not yet been acknowledged. See Alarm Acknowledge.

Snoozed Alarm

The transmitter has raised an alarm Event which has been snoozed. See Alarm Acknowledge.

Power Fault

This Backbone transmitter has detected that external power has failed. The Mains adaptor for this transmitter may have been unplugged.

Low Battery

The transmitter is reporting that its battery voltage is low and should be replaced as soon as possible. Please consult the RF500 System Manual for the part number of the replacement battery, instructions and precautions for changing the battery and note on disposal of exhausted battery.

Tx Fault

This transmitter has reported a fault with one, or more, of the channels. For example an external probe may have become disconnected.


This is reserved for System Messages that might occur from time to time, for example a Command has been sent to the transmitter, for example after performing an Alarm Acknowledge.

Daily Readings/Daily Graph Summary

For each Transmitter and channel this summary shows the following items:

  • The Channel and Channel Name
  • The date and time of the most recent data
  • The last or most up to date reading in the current Daily Interval
  • The Alarm Group to which the Transmitter is registered
  • The Summary Status is also replicated here, along with its associated Hover Text
  • To the far most right hand side is the Daily Interval Graph


Figure 3 – Daily Readings/Daily Graph Summary


When a channel has been in a high or low alarm state which is yet to be acknowledged the Channel Name is shown with a solid red or blue background respectively. In the example above, the External 1 Channel on BM04060005 has an unacknowledged low alarm.

The Last reading shown in red or blue text indicates that the channel is currently in high or low alarm. Red indicates high alarm, blue indicates low alarm.

Fault is shown where a Channel has been in a fault condition during the current Daily Summary. After the fault is cleared, the next Daily Interval will show normal readings.

For the door, ‘Ave.’ indicates average door alarm, and ‘Cont.’ indicates continuous door alarm. See Transmitter Tabular Data – Door Readings for more detail about the percentage reading.

For each Daily Interval graph summary that shows data, the trace colours are given by the vertical bar at the right hand edge of each channel row.

The top Transmitter is an RF515 Multi-Parameter Transmitter and is treated as a special case. The left and right hand Y-axis refer to the manual scales for EXt1 and EXt2.

For all other Transmitters, the right hand Y-axis shows the scale for the Door and Humidity channels, and the left hand Y-axis shows the scale for all the other channels.

For example, the second Transmitter has two channels enabled.

The Int Channel Named “Local” has a blue ident indicating that it is drawn as a blue trace. It is a temperature channel so the scale is 22.5 – 28.5°C

The door channel names “Ave Door Alarm” has a black ident so is drawn as the black trace. It is a door channel so the scale is 0% – 100%

The third Transmitter has three enabled channels, the Internal, External 1, and the door channel. However, only two traces are drawn as the External 1 channel has a fault.

List View Hover Text


Figure 4 – Hover Text


When the cursor is moved over the Transmitter in the Summary Table then a grey box is displayed showing the following:

  • The Transmitter Serial Number
  • The Task Description for the Transmitter
  • The Transmitter model and whether it is logging data or not
  • The date and time of the last reading transmitted
  • The date and time of the last reading transmitted
  • The last reading for all enabled channels including whether or not the channel is in Alarm
  • Version information; firmware.