On occasion we have seen that RF500 System Transmitters that have been returned to a Customer after having been calibrated off-site, are not logging as expected and are showing an unknown task or period.
To resolve this issue you will simply need to re-task the Transmitter in question, to your specification.
Unfortunately, if your Transmitter hasn’t sent any data since going into the error state, then that data will be lost when the unit is re-tasked.
To re-task a Transmitter, simply log on to the Gateway, locate the relevant Transmitter on the Homepage and click on the Summary Graph. Once on the ‘Summary’ page, click the ‘Task’ icon. You should double-check the settings for the task, before clicking on ‘Program Task’ (or ‘Program’).
Please allow up to half an hour for the Task to be successfully sent to the Transmitter, assuming a 15 minute radio rate. If required, you can speed the process up by ‘provoking’ the Transmitter using an RF525 Transmitter Activator.