You can reset your RF500A/RF500AP Gateway Device using one of two methods.
Manual Reset Method
Assuming that the Gateway Device is powered on, you can physically turn your RF500A Gateway Device off using a paperclip or similar object. Simply press in and hold the ‘ON/OFF’ switch on the side of the Gateway (see below) until an audible beep is heard from the Gateway. This should take approximately 3-4 seconds. Once the beep has been heard release the button by removing the paperclip.
The Gateway will then begin its shutdown process, which can take up to five minutes to complete. Once complete the blue ‘ON’ indicator will no longer be illuminated.
Using a paperclip or similar object, press in and hold the ‘ON/OFF’ switch on the side of the Gateway (see below) until an audible beep is heard from the Gateway. This should take approximately 3-4 seconds. Once the beep has been heard release the button by removing the paperclip.
The Gateway will beep once and the blue ‘ON’ indicator will flash at a half-second interval. The Gateway boot-up will then begin. This will take up to 5 minutes to complete. On successful boot, the ‘ON’ indicator should remain a solid blue.
During the start-up process there will be a series of beeps. Initially you should hear two beeps, followed by four consecutive beeps. It is only after you have heard the four consecutive beeps that you will be able to log onto to your Gateway device.
Software Reset Method
You can also issue a reset command from within the software. Simply navigate to the Gateway ‘Hardware’ page and select ‘Reset’. You will need to enter an Administrator Password to perform this action.