Gateway fault conditions explained

Under certain conditions the amber coloured Gateway ‘Fault’ LED can flash to indicate an error. The possible faults which can cause the ‘Fault’ LED to flash are as follows:

Fault Condition      Where to find information      Remedy
Overheating Administration-Hardware Ensure Gateway has sufficient ventilation
Battery pack fault Administration-Hardware Return for Service
Clock error Home Page/Administration-Hardware Set Clock via the Gateway ‘Admin’ area
Clock battery error Administration-Hardware Contact Comark Technical Support
PSU fault Administration-Hardware Contact Comark Technical Support
Software errors Audit Trail / Administration-Hardware Contact Comark Technical Support
Radio module fault Audit Trail Return for Service