Under certain conditions the amber coloured Gateway ‘Fault’ LED can flash to indicate an error. The possible faults which can cause the ‘Fault’ LED to flash are as follows:
| Fault Condition | Where to find information | Remedy | ||
| Overheating | Administration-Hardware | Ensure Gateway has sufficient ventilation | ||
| Battery pack fault | Administration-Hardware | Return for Service | ||
| Clock error | Home Page/Administration-Hardware | Set Clock via the Gateway ‘Admin’ area | ||
| Clock battery error | Administration-Hardware | Contact Comark Technical Support | ||
| PSU fault | Administration-Hardware | Contact Comark Technical Support | ||
| Software errors | Audit Trail / Administration-Hardware | Contact Comark Technical Support | ||
| Radio module fault | Audit Trail | Return for Service |