RF500A and RF500AP Gateway ‘Administrator’ passwords are permanent, whereas ‘User’ passwords are only valid for six months.
HTML or Original Interface
‘Users’ can have their passwords reset by contacting the ‘Administrator’ of their System, who can issue them with a new password.
‘Administrators’ can have their passwords reset by contacting another ‘Administrator’ of the System, who can issue them with a new password.
New 2015 (M9) Interface
‘Users’ can reset their own passwords by logging in, clicking on their Username, top left and selecting ‘Change my Password’. This can be done at any time and doing so will reset the six month time-out. However, any user who allows their account to expire will need to have their account re-instated first by an ‘Administrator’.
‘Administrators’ can reset their own passwords by logging in, clicking on their Username, top left and selecting ‘Change my Password’. This can be done at any time.
Note: If there is only one ‘Administrator’ of the system and they have forgotten their password, then they will need to contact Comark Technical Support to have the password reset. If there is the option to login remotely to the Gateway, then the password can be reset in this way, otherwise a Comark Engineer will need to visit the site to reset the Gateway password in person.
Should you need to have your password reset by Comark Technical Support, then please let us know using the Contact Us Form.