Check to see if communications is running – Select Communications-Start Communications.
Check connection to PC/Check lead with another if you have one.
If you are using USB check to confirm that the Serial No of the logger appears in the top bar of the software in this format “Auditor S/N 012345678 active”. If not please check the connection to the Auditor.
If a new installation of Auditor – did you install the USB drivers? If not then please download and install them. Close the software and disconnect the Auditor and then try again.
If you are using an older Serial Connection to your Auditor, through the 8-Pin Lumberg in the Top then please check that you are using the correct COM Port in the software and on the PC and that Serial Comms is enabled, see Edit-Preferences checking the the ‘RS232 Comms Enabled’ Box is ticked.
If you have any other USB or Device using a COM port attached to the PC then please disconnect and try again.
If the problem persists then we urge you to contact us, advising us of this problem.